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Industry

Technology and Communications

Technology and communications contracts — system implementations, outsourcing arrangements, network infrastructure and software licensing — give rise to disputes when deliverables are delayed, fail to perform or are interrupted.

Category
Industries
In Summary
Technology, telecommunications and digital-services contracts giving rise to disputes over service failures, terminations and losses.

Industry context

Quantifying these losses requires isolating the effect of the failure from other factors affecting the business, and taking into account the service levels, penalties and liability caps set out in the contract.

SGEx acts in this environment as a technical firm, engaged when the industry produces disputes, inquiries, reviews, losses, buyout claims, fraud, rendering-of-accounts matters or valuations that call for an independent examination.

Questions that arise in this industry

  • Lost profits and lost revenue resulting from failures or interruptions.
  • Replacement and remediation costs.
  • Application of penalties and service-level thresholds.
  • Quantification of losses arising from early termination.
  • Review of technical quantum reports in arbitration.

How SGEx Approaches This

SGEx may examine: sGEx typically reviews contracts and their service-level schedules, incident logs, project timelines, billing records, remediation costs and the parties' financial statements.

Every engagement begins by framing the technical question, continues with the organization of these sources, and ends with conclusions presented in the format the proceeding requires, with assumptions and limitations disclosed.

Steps in the SGEx methodology

Possible Work and Deliverables

The format is defined according to the case, the proceeding and the purpose of the work.

  • Quantification expert opinion
  • Expert report
  • Supporting calculation memorandum
  • Review of a report
  • Expert questions, technical challenges and clarifications
  • Economic and financial expert opinion
Knowledge Network

Other SGEx Solutions

Services, specialties, contexts and industries connected to this topic under SGEx's relationship matrix.

Next Step

Request an Analysis

Describe the technical question, the context in which it arose, and the documents available. This information lets SGEx assess the scope of the work before any proposal.